Italian Speaking Remote Support Specialist

Overview

An overview paragraph about the job

In Short

• Provide high-quality support to Italian-speaking customers via remote channels.
• Diagnose and resolve various technical issues related to software, hardware, and applications.
• Assist customers with product functionalities and offer tailored solutions.
• Document support cases thoroughly in the system.
• Collaborate with technical teams to escalate complex problems.
• Follow up with clients to ensure issues are resolved and gauge satisfaction.
• Stay updated on industry trends and company products.

Requirements

• Fluency in Italian and English.
• Experience in customer service or technical support.
• Strong problem-solving skills.
• Excellent communication skills.
• Ability to work independently in a remote setting.
• Familiarity with software and hardware troubleshooting.
• Proficiency in using support software and tools.

Benefits

• Work from home flexibility.
• Opportunity to work with an international team.
• Continuous training and professional development.
• Competitive salary and benefits package.
• Supportive work environment.