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REMOTE IT Support Specialist

Posted 1 week ago
Customer Service
Full Time
USA
$65,000/year

Overview

Our client—a growing IT services company serving small to mid-sized businesses across Southeast Michigan—is seeking a skilled IT Support Specialist to provide responsive, high-quality technical support to external clients, primarily remote with occasional on-site visits.

In Short

  • Interface and provide client support - remote and on-site
  • Participate in on-call rotation
  • Assist with the configuration and installation of servers, endpoints, and network equipment
  • Provide user onboarding and offboarding
  • Perform on-site new client onboarding
  • Interface with vendors for hardware failures
  • Troubleshoot hardware issues
  • Help address client needs and ensure satisfaction is met
  • Support Windows, Mac, Linux, iOS, and Android
  • Keep documentation current

Requirements

  • 2+ years of recent MSP IT support experience required
  • Active Directory experience required
  • Microsoft 365 experience required
  • Familiarity with firewalls, switches, and troubleshooting required
  • Experience with a ticketing system/PSA tool required
  • Must have a valid driver’s license and reliable transportation

Benefits

  • Medical, Dental, Vision, Disability, Life insurance
  • Simple IRA
  • Holidays
  • PTO
twonice logo

twonice

Twonice is a family-owned company in the building construction industry, headquartered near Milwaukee, WI. They specialize in designing building components and trusses for both residential and commercial projects. With a commitment to quality and customer service, Twonice offers a collaborative work environment where experienced professionals can thrive. The company values attention to detail and problem-solving skills, providing opportunities for remote work while maintaining a strong connection to their roots in the Midwest.

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