Sales Support Specialist – Fasteners - Remote

Overview

The Sales Support Specialist will be the central hub for fastener RFQs, cleaning customer data, enabling quotes, and coordinating with sourcing, purchasing, and sales for smooth implementation.

In Short

• Own RFQs using the fastener quoting SOP to build and update item spreadsheets
• Clean vague item data; complete descriptions and missing attributes before submission
• Prep RFQs for sourcing/purchasing handoff with accurate details
• Assist Sales to identify parts, research part numbers, and suggest pricing within margin guides
• Review price hikes/stockouts; propose crosses and alternates
• Maintain customer contract pricing; perform scheduled updates
• On award, drive handoff: crosses, pricing, inventory pipeline, and VMI/CMI service details
• Enter orders; support key fastener accounts as needed
• Make outbound calls to dormant/declining customers to win back business

Requirements

• 2+ years of sales/support experience in industrial/MRO/hardware supply required
• Experience in a high-SKU (500+) environment required
• Advanced Excel (VLOOKUP, pivot tables) and CRM proficiency required
• Strong organization skills; ability to manage many RFQs and tasks concurrently required
• Comfortable making outbound calls to customers and vendors required

Benefits

• Medical, Dental, Vision
• 401k with match
• Profit Sharing
• Holidays
• PTO