German Speaking Customer Service Representative - Remote

Overview

An exciting opportunity for a German Speaking Customer Service Representative in the vibrant Social Media industry, dedicated to enhancing customer experiences for German-speaking clients.

In Short

• Provide outstanding customer service to German-speaking users via phone, email, and chat.
• Assist users with inquiries related to the social media platform.
• Handle user complaints and feedback professionally.
• Educate users about platform features and updates.
• Document and analyze customer interactions for service improvements.
• Collaborate with the technical team for complex issue resolution.
• Stay updated on industry trends in social media.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably in social media or technology.
• Strong communication and interpersonal skills.
• Ability to manage multiple inquiries effectively.
• Proficiency in social media platforms and customer service tools.
• Detail-oriented with excellent problem-solving abilities.
• A genuine interest in social media trends.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• Two Extra Salaries Per Year
• Fully Paid Relocation Package
• Free Greek Lessons and other perks