German Speaking Customer Service Representative - Remote

Overview

Join our Customer Service team supporting MediaMarkt & Saturn customers in Germany and Austria as a German speaking Customer Service Representative, working remotely from Turkey.

In Short

• Provide high-quality support to customers via inbound calls.
• Address customer inquiries about store locations and product availability.
• Manage online returns and complaints.
• Ensure exceptional service and high customer satisfaction.
• Participate in team meetings and training.
• Enjoy remote work flexibility from anywhere in Turkey.
• Receive a competitive salary with performance bonuses.
• Access to private health insurance and meal card.
• Opportunities for personal growth and career coaching.
• Paid double for shifts on official public holidays.

Requirements

• Fluency in German (C1/C2) is mandatory.
• Residence in Turkey with eligibility to work remotely.
• Solid computer literacy and navigation skills.
• Access to a smartphone for secure VPN login.

Benefits

• Supportive international team with a strong company culture.
• Low turnover rate and focus on service excellence.
• Flexible working hours with rotating shifts.
• Paid training for two weeks.
• Opportunity for career advancement.