German Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is thrilled to announce an exciting opportunity for German Speaking Customer Service Representatives to join our proficient team in Serbia! In this essential role, you will be tasked with delivering exceptional assistance to our German-speaking clients, ensuring their inquiries and concerns are managed with care and professionalism. Experience the rich culture and vibrant lifestyle of Serbia while pursuing a fulfilling career in a dynamic environment. If you are passionate about customer service and ready to take on a new challenge, we would love to hear from you!

In Short

• Provide high-quality customer service in German across various communication channels, including phone, email, and live chat.
• Assist customers with their inquiries regarding products and services, offering knowledgeable guidance.
• Effectively resolve customer complaints and issues, ensuring a positive experience for all customers.
• Thoroughly document customer interactions and contribute valuable feedback for service improvement.
• Collaborate with team members to enhance service quality and address common challenges.
• Stay updated on company offerings and industry trends to provide informed support.
• Participate in regular training sessions to continually enhance your customer service skills.

Requirements

• Fluency in German is essential.
• Strong communication skills.
• Previous experience in customer service is preferred.
• Ability to handle complaints and resolve issues effectively.
• Team player with a collaborative attitude.
• Willingness to learn and adapt to new challenges.

Benefits

• Opportunity to work in a vibrant and culturally rich environment.
• Professional development and training opportunities.
• Supportive team atmosphere.
• Competitive salary and benefits package.