German Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy Europe is seeking a dedicated German Speaking Customer Service Representative to join our vibrant team. In this role, you will be the frontline ambassador for our brand, providing outstanding support to our German-speaking clients. Your main responsibilities will include answering inquiries, solving customer issues, and delivering excellent service experiences. If you are enthusiastic about building relationships and helping customers, we would love to have you on board!

In Short

• Provide exceptional customer service in German through multiple communication channels, including phone, email, and chat.
• Assist customers with their inquiries, providing accurate information about our products and services.
• Handle and resolve customer complaints effectively, striving for customer satisfaction.
• Maintain detailed records of customer interactions and feedback to inform quality improvements.
• Collaborate with team members to enhance service delivery and overall customer experience.
• Stay updated on company policies, procedures, and product offerings to assist customers competently.
• Engage in continuous training and professional development to sharpen your skills.

Requirements

• Fluent in German, both written and spoken.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and complaints professionally.
• Experience in customer service is a plus.
• Proficient in using customer service software and tools.
• Willingness to learn and adapt to new processes.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Supportive and collaborative work environment.
• Flexible working hours.
• Potential for career advancement within the company.