Swedish Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is committed to connecting talented individuals with fulfilling job opportunities. We are currently searching for a Swedish Speaking Customer Support Representative for an Online Streaming Service. This role is perfect for individuals who are passionate about entertainment and technology and enjoy assisting customers in navigating their streaming experiences.

In Short

• Provide exceptional customer support to Swedish-speaking clients regarding their online streaming accounts through phone, email, and chat.
• Assist customers with inquiries about subscription plans, content availability, and technical issues.
• Effectively resolve complaints and provide solutions to enhance the customer experience.
• Document customer interactions accurately and ensure timely follow-up on outstanding issues.
• Collaborate with technical teams to quickly resolve complex problems that customers may encounter.
• Stay informed about the latest trends in streaming and new content releases to provide informed recommendations.
• Gather customer feedback to help improve the service and address areas for enhancement.

Requirements

• Fluency in Swedish (written and spoken).
• Strong communication and interpersonal skills.
• Experience in customer support or related field is a plus.
• Ability to work independently and as part of a team.
• Familiarity with online streaming services is an advantage.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Work from home flexibility.
• Opportunity to work in a dynamic and growing industry.
• Access to training and development programs.
• Competitive salary and benefits package.