German Speaking Customer Service Representative - Remote

Overview

As a German Speaking Customer Service representative, you will play a crucial role in providing exceptional service to clients in the telecommunications sector, assisting them with inquiries and resolving issues efficiently.

In Short

• Provide exceptional customer service in German via phone, email, and chat.
• Assist customers with inquiries regarding telecommunications products and services.
• Resolve customer issues and complaints in a timely and efficient manner.
• Document customer interactions and feedback in the system accurately.
• Educate customers on new services and offers available in the telecommunications sector.
• Coordinate with technical support teams to resolve more complex issues.
• Maintain high levels of customer satisfaction by ensuring a positive experience.

Requirements

• Fluency in German and a good level of English.
• Previous experience in customer service is preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Dynamic and supportive work environment.
• Opportunity to work in an international setting.
• Possibility for career growth within the telecommunications industry.