French Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in various industries including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on our meticulous recruitment process, matching the right candidates with suitable employers to optimize their career paths. Currently, we are seeking a dynamic and personable French Speaking Customer Service Representative for our client in the Logistics & Supply Chain industry. In this role, you will serve as the first point of contact for customers, ensuring their inquiries and issues are addressed promptly and efficiently. This position offers you the opportunity to engage with a diverse clientele while working in a vibrant environment that values your contribution. If you are passionate about customer service and thriving in a fast-paced setting, we invite you to join our growing team and take the first step towards a fulfilling career abroad.

In Short

• Provide exceptional customer service to French-speaking clients in the logistics and supply chain sector.
• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently while ensuring a positive customer experience.
• Collaborate with logistics and supply chain teams to address client needs.
• Maintain accurate records of customer interactions and transactions.
• Provide clients with the necessary information regarding services and products.
• Assist in the development of customer service protocols and policies.

Requirements

• Fluency in French.
• Experience in customer service, preferably in logistics or supply chain.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Problem-solving skills.

Benefits

• Opportunity to work in a vibrant environment.
• Engage with a diverse clientele.
• Career development opportunities.