Customer Service Representative (French-speaking) - Remote

Overview

As a Customer Service Representative (Remote from Spain or Hybrid from our Barcelona office), you will be part of a team that powers the brands of the future in various sectors including tech, finance, and healthcare.

In Short

• Take incoming user requests
• Solve requests/incidents requiring higher technical knowledge
• Handle requests related to specific products/apps like Soundtouch & Bose Music
• Maintain knowledge of applications specific to users
• Proactively update customers on status and resolution progress
• Full time 39 hours/week temporary contract
• Salary of 19,634 euros gross/year + up to 1,920 euros in bonus
• Possibility to work remotely from anywhere in Spain or hybrid from Barcelona
• Full paid training provided
• Career development programs available

Requirements

• Proficient or bilingual in French and advanced English
• Excellent customer care skills
• High IT knowledge in Signal Path Connectivity and Wireless Networking
• Familiar with Windows and Mac environments
• 1 year experience in a customer service environment, preferably technical support
• Good communication and team skills
• Flexibility and stress resistance

Benefits

• Full paid training
• Career development programs
• Specialized courses and language classes
• Support for unique lifestyle
• Opportunities for promotion from within