Product Manager - Conversational AI Platform - Remote

Overview

Join Concentrix as a Product Manager for our Conversational AI Platform, where you will lead the charge in revolutionizing enterprise customer service through innovative AI solutions.

In Short

• Lead the product strategy for a cutting-edge conversational AI platform.
• Conduct market research and competitive analysis to inform product decisions.
• Coordinate product development across multiple specialized engineering teams.
• Engage deeply with customers to understand their needs and pain points.
• Manage product roadmaps and prioritize features based on customer impact.
• Utilize Agile methodologies to oversee multiple development streams.
• Track product adoption and satisfaction metrics to guide improvements.
• Lead user acceptance testing and ensure product quality.
• Balance technical feasibility with business value in product decisions.
• Drive alignment and execution across independent teams.

Requirements

• 2-4 years of product management experience, preferably in SaaS and AI/ML.
• Strong understanding of APIs and complex B2B sales cycles.
• Proven leadership in managing product development across teams.
• Familiarity with conversational AI and NLP technologies.
• Experience with Agile methodologies and Scrum practices.
• Excellent communication skills for translating technical concepts.
• Ability to manage competing priorities and resource constraints.
• Experience in customer service technology or contact centers is a plus.
• Knowledge of cloud infrastructure and scalability considerations.
• Proactive risk management skills.

Benefits

• Competitive salary with performance-based incentives.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid learning days for professional development.