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French Speaking Customer Service Representative - Remote

Posted 17 hours ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is seeking a dedicated French Speaking Customer Service Representative to join our Education & E-Learning division. In this essential role, you will provide exceptional support to our French-speaking clients, assisting them with their educational needs and inquiries about our online learning platforms.

In Short

  • Deliver exceptional customer service in French through phone, email, and chat for e-learning inquiries
  • Assist customers with questions about course offerings, registration, and platform navigation
  • Troubleshoot technical issues and provide solutions to users
  • Document customer interactions accurately in our CRM system
  • Collaborate with instructional and technical teams to resolve complex inquiries
  • Collect and relay feedback from customers to enhance the user experience
  • Stay updated on trends in education and e-learning technology to provide informed support

Requirements

  • Fluency in French
  • Experience in customer service
  • Knowledge of e-learning platforms
  • Strong communication skills
  • Ability to troubleshoot technical issues
  • Proficiency in using CRM systems

Benefits

  • Opportunity to work in a dynamic environment
  • Contribute to accessible education
  • Collaborate with a dedicated team
  • Professional development opportunities
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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