Italian Speaking Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide exceptional support to Italian-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to travel bookings, itineraries, and available services.
• Efficiently resolve client issues to ensure a high level of satisfaction.
• Guide clients in using our online booking platform and help with any technical questions.
• Document customer interactions and feedback to promote continuous service improvement.
• Collaborate with internal teams to escalate and resolve complex issues when necessary.
• Stay informed about the latest travel industry trends and our offerings to provide accurate information.

Requirements

• Fluency in Italian and English.
• Experience in customer service or support roles.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Familiarity with online booking systems is a plus.
• Problem-solving skills and a customer-oriented mindset.
• Willingness to learn about travel products and services.

Benefits

• Opportunity to work in a dynamic and growing company.
• Supportive team environment.
• Training and development opportunities.
• Flexible working hours.
• Travel discounts and perks.