Danish Speaking Remote Support Specialist

Overview

Patrique Mercier Recruitment is excited to announce an opening for a Danish Speaking Remote Support Specialist! In this pivotal role, you will connect with our Danish-speaking customers, providing them with outstanding technical support and resolving their inquiries from your home office. This opportunity is perfect for individuals who possess a strong understanding of technology, are passionate about helping people, and eager to contribute to a diverse and dynamic team. Join us in delivering exceptional service to clients across various sectors!

In Short

• Provide stellar technical assistance to Danish-speaking clients via phone, email, and chat platforms.
• Effectively troubleshoot and resolve client issues related to software and hardware.
• Document all support interactions and technical resolutions accurately in the system.
• Educate clients on product functionalities and assist them in maximizing their experience.
• Collaborate with fellow team members to handle complex technical challenges and improve support processes.
• Contribute to the development of support documentation and training materials.
• Stay informed about product updates, industry trends, and best practices in customer support.

Requirements

• Fluency in Danish, both written and spoken.
• Strong understanding of technology and technical support principles.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Experience in customer service or technical support roles is preferred.
• Strong problem-solving skills.
• Familiarity with support ticketing systems is a plus.

Benefits

• Work from home flexibility.
• Opportunity to work in a diverse and dynamic team.
• Professional development opportunities.
• Competitive compensation package.
• Access to company resources and training materials.