Danish Speaking Remote Support Specialist

Overview

Patrique Mercier Recruitment FR is thrilled to offer a position for a Danish Speaking Remote Support Specialist. This role is perfect for individuals who are adept at providing excellent customer service and technical support to Danish-speaking clients. As a remote support specialist, you will play a vital role in enhancing customer satisfaction by resolving inquiries and technical challenges efficiently.

In Short

• Deliver top-quality support to Danish-speaking customers through remote communication channels, including phone, email, and chat.
• Diagnose and troubleshoot a broad range of technical issues involving software, hardware, and applications.
• Offer precise guidance and solutions to customers while walking them through troubleshooting processes.
• Document all support interactions accurately, maintaining comprehensive records in the support management system.
• Collaborate with technical teams to escalate and resolve complex problems effectively.
• Ensure follow-up with clients to confirm the resolution of their issues and measure satisfaction with the support received.
• Continuously update knowledge on product information and industry trends to provide knowledgeable support.

Requirements

• Fluency in Danish is required.
• Strong communication skills, both verbal and written.
• Experience in customer service or technical support roles.
• Ability to diagnose and troubleshoot technical issues.
• Proficient in using support management systems.
• Strong problem-solving skills.
• Ability to work independently in a remote environment.

Benefits

• Competitive salary and benefits package.
• Work from the comfort of your home.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working hours.