Spanish Speaking Remote Support Specialist

Overview

Patrique Mercier Recruitment FR is excited to announce an opening for a Spanish Speaking Remote Support Specialist. In this role, you will be the frontline support for Spanish-speaking clients, providing outstanding customer service and technical assistance. This is a remote position ideal for individuals who are proactive and enjoy solving problems for users.

In Short

• Provide high-quality support to Spanish-speaking customers through various remote channels, including phone, email, and chat.
• Identify, diagnose, and troubleshoot technical issues related to software, hardware, and applications.
• Guide customers through step-by-step solutions and walk them through basic troubleshooting processes.
• Keep detailed documentation of support cases and maintain accurate records in the support system.
• Collaborate with technical teams to escalate and resolve more complicated technical issues.
• Conduct follow-ups with clients to ensure complete resolution of issues and achieve customer satisfaction.
• Stay updated on new products, services, and industry trends to enhance customer support experience.

Requirements

• Fluency in Spanish (written and spoken).
• Strong communication and interpersonal skills.
• Experience in customer service or technical support roles.
• Ability to troubleshoot and resolve technical issues.
• Proactive and problem-solving mindset.
• Familiarity with support ticket systems.
• Willingness to learn and adapt to new technologies.

Benefits

• Work from home flexibility.
• Supportive team environment.
• Opportunities for professional development.
• Competitive salary and benefits.