Danish Speaking Support Specialist - Remote

Overview

Mercier Consultancy is excited to offer a position for a Danish Speaking Support Specialist within our Online Travel Agency. In this vital role, you will be the main point of contact for our Danish-speaking clients, providing them with exceptional service and assistance for their travel inquiries and bookings.

In Short

• Provide top-tier support to Danish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to travel bookings, itineraries, and other services.
• Effectively resolve client issues to ensure high levels of satisfaction.
• Guide clients through our online booking platform and offer help with any technical questions.
• Document and track customer interactions and feedback for continuous service improvement.
• Collaborate with internal teams to escalate and resolve complex issues as needed.
• Stay up-to-date with travel industry trends and offerings to provide clients with accurate information.

Requirements

• Fluency in Danish and English.
• Strong communication and interpersonal skills.
• Previous experience in customer service, preferably in the travel industry.
• Ability to work in a fast-paced environment.
• Proficiency in using online booking platforms and customer support tools.

Benefits

• Opportunity to work in a dynamic and growing company.
• Flexible working hours.
• Comprehensive training and support.
• Travel perks and discounts.