Portuguese Speaking Customer Service Representative - Remote

Overview

This role is designed for individuals who are passionate about providing excellent customer service while being part of an innovative financial institution. You will assist Portuguese-speaking clients with their banking inquiries, account management, and product information, ensuring their needs are met in a timely and professional manner.

In Short

• Provide exceptional customer support in Portuguese.
• Assist customers with account issues and banking questions.
• Document customer interactions and maintain records.
• Collaborate with departments to resolve inquiries.
• Stay informed about company services and technology.
• Engage proactively with customers to enhance their experience.
• Participate in ongoing training for skill enhancement.

Requirements

• Fluency in Portuguese and strong English communication skills.
• Experience in customer service or banking preferred.
• Excellent problem-solving abilities and customer-centric mindset.
• Strong communication skills for diverse customer engagement.
• Able to juggle multiple tasks in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Interest in technology and banking innovations is a plus.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits.
• 2 additional salaries per year.
• Fully paid training by certified instructors.