Portuguese Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy MD is excited to announce a vacancy for Portuguese Speaking Customer Service Representatives in the Food & Beverage industry. This role is ideal for individuals who thrive on providing exceptional service and are passionate about food and beverage products. As a customer service representative, you will engage with customers in Portuguese, assisting them with inquiries, orders, and any concerns they may have while ensuring a positive experience.

In Short

• Handle customer inquiries regarding food and beverage products, services, and orders via phone, email, and chat in Portuguese.
• Provide accurate information on menu options, promotional offers, and nutritional details.
• Assist customers with order placement, modifications, and complaints effectively.
• Document customer interactions to maintain accurate records and track issues.
• Collaborate with culinary and logistics teams to ensure timely service and resolution of customer issues.
• Stay informed about industry trends and product knowledge to better serve customers.

Requirements

• Fluency in Portuguese.
• Strong communication skills.
• Experience in customer service is a plus.
• Ability to work in a fast-paced environment.
• Knowledge of food and beverage products is an advantage.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic industry.
• Training and development opportunities.
• Supportive team environment.
• Flexible working hours.