Portuguese Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy is delighted to offer an exciting opportunity for Portuguese Speaking Customer Service Representatives to become a part of our vibrant team in beautiful Greece, complete with a fully paid relocation package! In this crucial role, you will provide outstanding support to our Portuguese-speaking clients, ensuring their questions and concerns are addressed professionally and promptly. Enjoy the stunning landscapes, rich cultural heritage, and warm hospitality that Greece has to offer while embarking on a rewarding career journey. If you are passionate about delivering exceptional customer service and ready for a new adventure, we encourage you to apply!

In Short

• Deliver exceptional customer service in Portuguese through multiple communication channels, including phone, email, and live chat.
• Assist customers with inquiries about products and services, providing accurate and timely information.
• Effectively resolve customer complaints and issues, ensuring a positive experience for all clients.
• Document customer interactions diligently and provide insightful feedback for service improvement.
• Collaborate with team members to enhance service quality and address common challenges.
• Stay informed about company products and industry trends to offer knowledgeable support.
• Participate in ongoing training programs to continuously develop your service skills.

Requirements

• Fluency in Portuguese is essential.
• Strong communication skills.
• Ability to work in a team environment.
• Problem-solving skills.
• Willingness to learn and adapt.

Benefits

• Fully paid relocation package.
• Opportunity to work in a beautiful location.
• Supportive team environment.
• Ongoing training and development.
• Competitive salary.