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Portuguese Speaking Customer Service Representative - Remote

Posted 7 weeks ago
Customer Service
Full Time
Worldwide

Overview

Mercier Consultancy is looking for a dedicated Portuguese Speaking Customer Service Representative to join our Automotive Department. In this pivotal role, you will provide outstanding support to our Portuguese-speaking clients, assisting them with their inquiries and requirements related to our automotive services.

In Short

  • Respond to customer inquiries in Portuguese regarding automotive services via phone, email, and chat
  • Assist clients with service bookings, provide product information, and resolve any issues they encounter
  • Maintain detailed records of customer interactions and service requests in our CRM system
  • Work closely with technical and service teams to ensure effective resolution of customer issues
  • Educate customers on our automotive products and services
  • Gather customer feedback to continually improve our service delivery
  • Participate in ongoing training to stay updated on automotive offerings and industry trends

Requirements

  • Fluency in Portuguese
  • Strong communication skills
  • Experience in customer service
  • Ability to work in a team environment
  • Familiarity with CRM systems
  • Problem-solving skills
  • Knowledge of automotive products is a plus

Benefits

  • Competitive salary
  • Flexible work hours
  • Training and development opportunities
  • Supportive work environment
  • Health and wellness programs
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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