Portuguese Speaking Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Provide top-notch customer service to Portuguese-speaking clients via phone, email, and chat regarding telecommunications products and services.
• Assist customers with inquiries about plans, billing issues, technical support, and service activations.
• Educate customers on the features and benefits of various telecommunications products.
• Handle customer complaints and feedback professionally while ensuring a resolution that satisfies the client.
• Work closely with technical teams to troubleshoot and resolve complex issues.
• Document all customer interactions and feedback to maintain accurate records for quality assurance.
• Stay informed about new products and services to provide the best possible information to customers.

Requirements

• Fluency in Portuguese.
• Strong communication skills.
• Experience in customer service, preferably in telecommunications.
• Ability to work in a fast-paced environment.
• Problem-solving skills.
• Familiarity with technical support processes.

Benefits

• Competitive salary.
• Work from home flexibility.
• Opportunities for professional development.
• Dynamic team environment.
• Health and wellness benefits.