Portuguese-speaking Customer Service Representative - Remote

Overview

Join Patrique Mercier Recruitment JP in the beautiful country of Greece as a Portuguese-speaking Customer Service Representative for a leading e-commerce platform! This exciting opportunity comes with paid relocation, giving you the chance to live and work in a vibrant environment while assisting customers with their online shopping experience.

In Short

• Provide outstanding customer service to Portuguese-speaking clients via phone, email, and live chat.
• Address customer inquiries related to orders, product information, and shipping details efficiently.
• Resolve customer issues and complaints with a focus on achieving high satisfaction levels.
• Document all customer interactions accurately in the company’s CRM system.
• Stay informed about the e-commerce platform’s offerings and policies to provide accurate assistance.
• Collaborate with team members to enhance and streamline the customer service process.
• Participate in training sessions to keep up with product knowledge and service enhancements.

Requirements

• Fluency in Portuguese.
• Strong communication skills.
• Experience in customer service, preferably in e-commerce.
• Ability to work in a fast-paced environment.
• Familiarity with CRM systems.
• Willingness to relocate to Greece.

Benefits

• Paid relocation to Greece.
• Opportunity to work in a vibrant environment.
• Supportive team culture.
• Training and development opportunities.