Portuguese Speaking Customer Service Representative - Remote

Overview

An overview paragraph about the job

In Short

• Provide outstanding customer service to Portuguese-speaking clients through phone, email, and other communication platforms.
• Assist customers with their car rental inquiries, bookings, and returns while ensuring a smooth rental experience.
• Handle customer complaints and issues with professionalism, striving to resolve them effectively and efficiently.
• Maintain a thorough understanding of car rental policies, procedures, and available vehicles to assist customers accurately.
• Collaborate with internal teams to address customer needs and enhance service delivery.
• Document all customer interactions and feedback to improve service and customer satisfaction.
• Stay informed about company promotions, rental options, and industry trends to provide up-to-date information to clients.

Requirements

• Fluency in Portuguese and English.
• Strong communication skills.
• Experience in customer service, preferably in the car rental industry.
• Ability to handle complaints and resolve issues effectively.
• Familiarity with car rental policies and procedures.
• Team player with a collaborative mindset.
• Detail-oriented and organized.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• Dynamic work environment.
• Training and development programs.
• Employee discounts on car rentals.