Portuguese Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to announce a vacancy for a Portuguese Speaking Customer Service Representative in the E-commerce Department. This position is perfect for individuals who are passionate about online shopping and committed to providing exceptional support to Portuguese-speaking customers.

In Short

• Deliver outstanding customer service to Portuguese-speaking clients via various communication channels, including phone, email, and chat.
• Assist customers with inquiries related to their orders, product information, and e-commerce platform navigation.
• Resolve customer complaints and issues promptly, ensuring a positive shopping experience.
• Process returns, exchanges, and refunds in accordance with company policies.
• Maintain a comprehensive knowledge of the e-commerce website, products, and promotions.
• Document customer interactions and feedback accurately to contribute to service improvement initiatives.
• Collaborate with the logistics and sales teams to enhance overall customer satisfaction.

Requirements

• Fluency in Portuguese and English.
• Previous experience in customer service, preferably in e-commerce.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints with empathy and professionalism.
• Familiarity with e-commerce platforms and online shopping.
• Excellent problem-solving skills.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic team.
• Training and development opportunities.
• Employee discounts on products.
• Flexible working hours.