Portuguese Speaking Customer Service Representative - Remote

Overview

Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the insurance industry. This role offers a fantastic opportunity for individuals who are passionate about customer service and want to make a difference in people's lives by assisting them with their insurance needs. You will communicate with clients in Portuguese, helping them navigate their inquiries and ensuring a smooth and supportive experience.

In Short

• Respond to customer inquiries related to insurance policies, claims, and coverage options via phone, email, and live chat in Portuguese.
• Provide accurate and clear information regarding products, including details about benefits and exclusions.
• Assist customers with the claims process, providing guidance and resolution for any issues.
• Document all customer interactions and maintain up-to-date records in our CRM system.
• Collaborate with claims processors and underwriting teams to enhance customer service quality.
• Stay informed about industry trends, policy changes, and insurance regulations.

Requirements

• Fluency in Portuguese is required.
• Strong communication skills.
• Experience in customer service, preferably in the insurance industry.
• Proficient in using CRM systems.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.

Benefits

• Competitive salary.
• Opportunities for professional growth.
• Supportive team environment.
• Health and wellness benefits.
• Flexible working hours.