Spanish Speaking Client Support Specialist - Remote

Overview

Mercier Consultancy Europe is thrilled to announce an excellent opportunity for a Spanish Speaking Client Support Specialist. This role comes with a fully paid relocation package, allowing you to enjoy a seamless transition while joining our dedicated team. As a Client Support Specialist, you will be responsible for providing outstanding support to our Spanish-speaking clients, ensuring that their needs are met with efficiency and professionalism. If you're passionate about customer service and are ready for a new adventure, we would love to have you on board!

In Short

• Provide comprehensive support to Spanish-speaking clients via phone, email, and chat.
• Assist clients with inquiries related to products, services, and account management.
• Collaborate with the team to resolve complex client issues effectively and timely.
• Document client interactions meticulously to enhance service quality.
• Identify opportunities for product enhancements based on client feedback.
• Stay informed about company offerings to provide accurate and helpful information.
• Engage in professional development and training to continuously improve performance.

Requirements

• Fluency in Spanish.
• Strong communication skills.
• Experience in customer service or client support.
• Ability to work collaboratively in a team environment.
• Problem-solving skills.
• Attention to detail.
• Willingness to learn and adapt.

Benefits

• Fully paid relocation package.
• Opportunities for professional development.
• Supportive team environment.
• Competitive salary and benefits.