Italian Speaking Client Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide outstanding support to Italian-speaking clients through various communication channels, including phone, email, and live chat.
• Address customer inquiries related to products, services, and account issues effectively and professionally.
• Troubleshoot customer complaints and provide timely resolutions to ensure a high level of customer satisfaction.
• Document and track all customer interactions accurately in the CRM system for efficient follow-up.
• Work collaboratively with team members to maintain high service standards and improve client experiences.
• Identify areas for service improvement and get involved in discussions for enhancing customer support processes.
• Stay updated on product information to provide accurate and relevant details to clients.

Requirements

• Fluency in Italian and English.
• Proven experience in customer service or support roles.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues efficiently.
• Familiarity with CRM systems.
• Team player with a proactive approach to service improvement.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive work environment.
• Flexible working hours.