Danish Speaking Client Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Provide outstanding support to Danish-speaking clients across various communication channels, including phone, email, and live chat.
• Manage customer inquiries related to products, services, and account issues with professionalism and care.
• Troubleshoot customer concerns and deliver timely and effective solutions to ensure satisfaction.
• Accurately document all customer interactions in the CRM system for streamlined follow-up.
• Collaborate with team members to maintain high service standards and enhance the customer experience.
• Identify opportunities for improving support processes and participate in discussions to optimize customer service.
• Stay updated on product offerings to provide relevant and accurate information to clients.

Requirements

• Strong proficiency in Danish, both written and spoken.
• Excellent communication skills with a customer-oriented mindset.
• Experience in customer support or a related field is preferred.
• Ability to troubleshoot and resolve customer issues effectively.
• Familiarity with CRM systems and documentation practices.
• Team player with a collaborative attitude.
• Willingness to learn about products and services offered.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Supportive team environment.
• Flexible working hours.
• Access to company events and activities.