Danish Speaking Email Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Respond to customer emails in Danish, providing clear and accurate information regarding products and services.
• Assist clients with inquiries related to orders, account management, and other support needs.
• Troubleshoot issues and provide practical solutions or escalate complex issues to the appropriate departments.
• Maintain accurate documentation of all customer interactions within the CRM system for effective tracking.
• Collaborate with other team members to uphold high standards of service quality.
• Identify patterns in customer inquiries and provide feedback to management for process improvements.
• Stay informed about product offerings and company policies to assist customers effectively.

Requirements

• Fluency in Danish, both written and spoken.
• Strong communication skills and a passion for customer service.
• Experience in a customer support role preferred.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with CRM systems is a plus.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively in a team environment.

Benefits

• Competitive salary package.
• Opportunities for professional development and growth.
• Supportive team environment.
• Flexible working hours.
• Health and wellness benefits.