Italian Speaking End User Support Specialist - Remote

Overview

Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking End User Support Specialist. This position is ideal for individuals who are dedicated to providing exceptional support to end users in a technology-driven environment. As an End User Support Specialist, you will assist Italian-speaking clients by resolving their queries and technical issues, ensuring a seamless user experience.

In Short

• Offer outstanding support to end users in Italian through various channels, including phone, email, and chat.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Provide training and guidance to users on utilizing various applications and systems effectively.
• Accurately document all interactions and resolutions in the support ticketing system.
• Collaborate with technical teams to escalate complex issues and suggest improvements for service efficiency.
• Conduct follow-ups with users to ensure that their issues have been resolved and they are satisfied with the support.
• Stay up-to-date with new technologies and product updates to enhance service delivery.

Requirements

• Fluency in Italian, both spoken and written.
• Experience in a customer support role, preferably in a technical environment.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication skills and a customer-oriented attitude.
• Ability to work independently and as part of a team.
• Familiarity with support ticketing systems is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and training.
• Dynamic and supportive work environment.
• Ability to work with a diverse team.