French Speaking End User Support Specialist - Remote

Overview

An overview paragraph about the job

In Short

• Deliver outstanding support to end users in French through various channels, including phone, email, and chat.
• Identify, diagnose, and resolve a variety of technical issues related to hardware, software, and network functionalities.
• Provide training and guidance to users on effectively utilizing different applications and systems.
• Accurately document all interactions and resolutions in the support ticketing system.
• Collaborate with technical teams to escalate complex issues and contribute suggestions for improving support processes.
• Follow up with users to ensure that their issues have been resolved to their satisfaction.
• Stay informed about new technologies and updates to continuously enhance service delivery.

Requirements

• Fluent in French, both written and spoken.
• Experience in customer support or technical support roles.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication skills.
• Familiarity with support ticketing systems.
• Ability to work collaboratively in a team environment.
• Willingness to learn and adapt to new technologies.

Benefits

• Competitive salary.
• Opportunities for professional development.
• Supportive work environment.
• Flexible working hours.
• Health and wellness benefits.