French Speaking Support Specialist - Remote

Overview

Mercier Consultancy is excited to invite applications for the position of French Speaking Support Specialist at our Online Travel Agency. As a vital part of our team, you will act as the primary liaison for our French-speaking clients, providing exceptional customer support and assistance with their travel inquiries and bookings. Your responsibilities will include addressing client questions about travel options, resolving any issues they encounter, and helping them navigate our online booking platform. If you have a love for travel and a strong dedication to providing outstanding customer service, we would love to hear from you!

In Short

• Deliver high-quality support to French-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to travel bookings, itineraries, and travel services.
• Effectively resolve client issues to ensure high levels of customer satisfaction.
• Guide clients through our online booking platform and provide assistance with any technical questions.
• Document and track customer interactions and feedback for ongoing improvements.
• Collaborate with internal teams to escalate and resolve complex issues as necessary.
• Stay informed about travel industry trends and company offerings to provide relevant and accurate information to clients.

Requirements

• Fluent in French, both written and spoken.
• Previous experience in customer support or a related field.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Familiarity with online booking systems is a plus.

Benefits

• Opportunity to work in a dynamic and supportive team.
• Flexible working hours.
• Travel industry discounts.
• Ongoing training and development opportunities.