Support Specialist - French - Remote

Overview

The Support Specialist will deliver excellent customer service for customers using insurance products, ensuring timely responses to inquiries and collaboration with various teams.

In Short

• Triage and resolve customer inquiries via phone, chat, and email.
• Assist customers in understanding company products and services.
• Collaborate with team members for a seamless customer experience.
• Document customer interactions in the CRM system.
• Recommend process improvements for efficiency.
• Maintain work quality to meet KPIs.
• Ensure compliance with insurance guidelines and regulations.

Requirements

• Bachelor’s or postgraduate degree in a related field preferred.
• 1-2 years of experience in handling customer queries online.
• Fluency in French and English is essential.
• Strong communication and interpersonal skills.
• Proficiency in CRM systems.
• Ability to identify problems and provide solutions.

Benefits

• Work in a diverse and award-winning company.
• Be part of a team committed to social initiatives.
• Opportunity for professional growth and development.