Claims Specialist, Travel - Remote

Overview

As a Claims Specialist on our Customer Team, you will own the assessment and settlement of claims within your own settlement authority, ensuring fast resolution and prompt payment for customers.

In Short

• Manage day-to-day claims activities for new claims.
• Own the assessment and approval of new claims.
• Handle customer inquiries regarding claims status and policy coverage.
• Ensure all necessary documentation is collected and filed accurately.
• Maintain quality of work to meet KPIs.
• Collaborate with relevant stakeholders to resolve claims efficiently.
• Follow current insurance guidelines and regulations.
• Identify and recommend process improvements.

Requirements

• 1-2 years experience handling claims.
• Fluency in English and Portuguese is essential.
• Any other European language is a plus.
• Basic understanding of insurance products and terminology.
• Bachelor’s or postgraduate degree in a related field is desirable.

Benefits

• Opportunity to work in a fast-paced start-up environment.
• Collaborative and diverse team culture.
• Engagement in social initiatives through “CG Gives”.
• Recognition with awards in the industry.