Claims Specialist - Remote

Overview

The Claims Specialist plays a key role in customer service at Lightology, focusing on managing customer claims and refunds while educating customers on lighting design.

In Short

• Assists in managing Parts Claims and customer order issues.
• Develops and follows processes and procedures.
• Manages claim requests from start to finish.
• First point of contact for customers and vendors.
• Orders parts and checks SKUs and costs.
• Works with vendors for damage replacements.
• Creates logs for streamlined information access.
• Collaborates with internal and external partners to resolve issues.
• Assists with additional tasks as assigned by management.

Requirements

• 2 years of claims management experience.
• Customer-focused with excellent communication skills.
• Knowledge of lighting or electrical products preferred.
• Strong computer skills (Outlook, Excel).
• Experience with Salesforce and/or NetSuite preferred.
• Experience in the lighting, retail, or manufacturing industry preferred.

Benefits

• Competitive pay.
• Health, Dental, and Vision Insurance after 30 days.
• 401(k) Retirement plan after 6 months.
• 80 hours of accrued vacation time.
• Paid Sick Time off.
• Paid company holidays after 30 days.
• Company sponsored Term Life Insurance coverage.
• Optional Disability and Life Insurance benefits after 30 days.