Director of Customer Service - Remote

Overview

The Director of Customer Service will lead, develop, and provide strategic direction for Customer Service teams, ensuring exceptional customer experiences and effective team management.

In Short

• Lead and develop Customer Service teams.
• Provide strategic direction for customer service processes.
• Implement AI tools to enhance customer experience.
• Oversee customer interactions across various sales channels.
• Resolve escalated customer service issues.
• Develop effective customer relationship management strategies.
• Ensure compliance and effective departmental execution.
• Document and train on best practices for customer service.

Requirements

• Experience in leading customer service teams in e-commerce.
• 8-10 years in service leadership roles.
• Experience with AI tools in customer service.
• Familiarity with NetSuite is a plus.

Benefits

• Health, Dental, and Vision Insurance after 30 days.
• 401(k) Retirement plan after 6 months.
• Up to 80 hours of accrued Vacation Paid Leave.
• Paid Sick Time and Company Holidays after 30 days.
• Short Term, Long Term Disability, Life, and AD&D Insurance options after 30 days.
• Optional Health Care and Dependent Care Flexible Spending Account (FSA).