Director of Customer Service - Remote

Overview

The Director of Customer Service will lead Pano Intelligence Centers, enhancing customer satisfaction and operational efficiency through data-driven strategies.

In Short

• Lead Pano Intelligence Centers to deliver actionable intelligence.
• Foster a culture of accountability and continuous improvement.
• Manage reporting dashboards to track performance and trends.
• Implement scalable processes and training programs.
• Collaborate with Product, Engineering, Finance, Analytics, and Operations teams.
• Establish feedback loops to inform product roadmaps.
• 7+ years in customer service leadership roles.
• Proven experience in data-driven operational decisions.
• Strong background in statistical analysis and data visualization.
• Excellent communication and leadership skills.

Requirements

• 7+ years in customer service leadership roles.
• 2+ years at a senior manager or director level.
• Experience with 3rd-party Asian based partners.
• Proficient in SQL, Tableau, and Power BI.
• Bachelor’s degree required; MBA preferred.
• Strong communication and stakeholder management skills.
• Willingness to travel internationally up to four times a year.

Benefits

• Opportunity to lead in a growth-stage start-up.
• Work in a hybrid-remote environment.
• Be part of a company recognized for innovation in climate tech.
• Collaborate with cross-functional teams.
• Play a key role in enhancing fire response technologies.