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Director of Customer Services - Remote

Posted 3 days ago
Customer Service
Full Time
USA

Overview

The Director of Customer Services at Teal is responsible for leading the organization’s service delivery, ensuring excellence in technical support and client experience.

In Short

  • Lead and mentor service delivery teams.
  • Ensure high client satisfaction through performance metrics.
  • Oversee service incident response and resolution.
  • Collaborate with cross-functional teams to resolve complex issues.
  • Utilize data analytics for service improvement.
  • Implement service management best practices.
  • Drive service excellence initiatives.
  • Align service strategies with revenue goals.
  • Stay updated on industry trends and technologies.
  • Promote a customer-centric culture within the organization.

Requirements

  • Bachelor’s degree in computer science or related field.
  • Experience managing a help desk team in IT services.
  • Strong technical knowledge across multiple platforms.
  • Excellent problem-solving and leadership skills.
  • Understanding of ITIL and service management principles.
  • Exceptional communication and interpersonal skills.
  • IT-related certifications are a plus.

Benefits

  • Empowerment to explore creativity and personal growth.
  • Commitment to diversity, equity, and inclusivity.
  • Supportive work environment.
Teal logo

Teal

Teal is a premier Managed IT Service Provider formed in 2023 through the merger of TechGen and Aligned Technology Solutions. With a history dating back to 2000, Teal specializes in providing advanced IT services to small- and medium-sized organizations, helping them strategically leverage technology. The company stands out for its world-class concierge service, business-focused support, and expertise in cybersecurity and compliance. Teal fosters a creative and inclusive workplace environment, empowering employees to pursue personal growth and ensuring that diversity, equity, and inclusivity are prioritized. The company is dedicated to delivering exceptional customer support and is committed to excellence in all its operations.

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