Director of Customer Services - Remote

Overview

The Director of Customer Services at Teal is responsible for leading the organization’s service delivery, ensuring excellence in technical support and client experience.

In Short

• Lead and mentor service delivery teams.
• Ensure high client satisfaction through performance metrics.
• Oversee service incident response and resolution.
• Collaborate with cross-functional teams to resolve complex issues.
• Utilize data analytics for service improvement.
• Implement service management best practices.
• Drive service excellence initiatives.
• Align service strategies with revenue goals.
• Stay updated on industry trends and technologies.
• Promote a customer-centric culture within the organization.

Requirements

• Bachelor’s degree in computer science or related field.
• Experience managing a help desk team in IT services.
• Strong technical knowledge across multiple platforms.
• Excellent problem-solving and leadership skills.
• Understanding of ITIL and service management principles.
• Exceptional communication and interpersonal skills.
• IT-related certifications are a plus.

Benefits

• Empowerment to explore creativity and personal growth.
• Commitment to diversity, equity, and inclusivity.
• Supportive work environment.