Director of Services - Remote

Overview

The Director of Services is a strategic and high-impact leadership role focused on transforming services related to the uptake of ResMed products, enhancing patient and provider engagement, and optimizing service delivery.

In Short

• Develop and implement globally scalable service models for ResMed products.
• Focus on direct patient engagement and provider support.
• Partner with technology and data teams to integrate AI-driven insights.
• Ensure compliance with global regulatory requirements.
• Conduct market research to identify trends and opportunities.
• Explore and validate the viability of commercial models.
• Lead pilot programs and assess business implications.
• Work collaboratively across marketing, sales, and product teams.
• Inspire others and lead change within the organization.
• Drive financial sustainability and improve patient outcomes.

Requirements

• Deep understanding of market dynamics and customer behaviors.
• Strong analytics and data acumen.
• Ability to think strategically and critically.
• Experience in change management and collaboration.
• Established relationships within the healthcare market.
• Proven leadership skills and ability to inspire teams.
• Excellent communication skills.
• Strong problem-solving abilities.
• Accountability for performance outcomes.
• Entrepreneurial mindset with a focus on innovation.

Benefits

• Comprehensive medical, vision, dental, and life insurance.
• 401(k) and Employee Stock Purchase Plan (ESPP).
• Tuition assistance and professional development opportunities.
• Flexible work arrangements and paid time off.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Employee Assistance Program (EAP).
• 14 weeks of primary caregiver leave.
• Competitive salary and holistic benefits packages.
• Supportive and inclusive workplace culture.
• Opportunities for personal and professional growth.