Director of Services - Remote

Overview

The Director of Services is responsible for managing all service-related functions within a technology services consulting firm, ensuring successful service delivery and optimizing operations.

In Short

• Lead the Services Department and enhance employee experience.
• Manage service delivery across design, strategy, and operations.
• Oversee project estimation, budgeting, and execution management.
• Conduct regular cost and productivity analyses.
• Develop processes to support service operations goals.
• Implement standard operating procedures (SOPs).
• Monitor departmental performance indicators.
• Align departmental objectives with the company's strategic plan.
• Evaluate service offerings and improve competitiveness.
• Lead and develop a high-performance team.

Requirements

• 3 to 5 years in a senior leadership role in software consulting.
• Cross-functional understanding of financial implications.
• Strategic focus on risk management in service delivery.
• Degree in Industrial Engineering, Business Administration, or related field.
• English proficiency at C1.

Benefits

• 100% remote work from anywhere in Costa Rica.
• Monthly Internet connectivity allowance.
• Private health insurance for employees and beneficiaries.
• Educational assistance for courses and certifications.
• Life insurance for employees.
• Flex time and ergonomic equipment.
• $800 referral bonus.
• Personal support through wellness programs.
• Access to snacks and beverages in the office.
• Career development support.