Business Process Manager - Remote

Overview

The Business Process Manager is responsible for leading the standardization, optimization, and monitoring of the organization’s key operational processes to drive efficiency, quality, and agility in internal workflows and service delivery to end clients.

In Short

• Design, document, and standardize key operational processes.
• Implement and monitor the adoption of standardized processes.
• Identify opportunities for continuous improvement.
• Ensure operational processes comply with external standards.
• Drive process automation by integrating technological tools.
• Develop dashboards and monitoring tools for process performance.
• Collaborate with department leaders on process objectives.
• Facilitate training sessions on new processes.
• Manage process optimization projects.
• Provide regular reports on process improvement initiatives.

Requirements

• Minimum of 3 years in process management or similar roles.
• Experience in design, implementation, and monitoring of processes.
• Knowledge of process improvement methodologies.
• Experience with cross-functional teams.
• Ability to analyze data and generate reports.
• Excellent communication and training skills.

Benefits

• 100% work remote from any part in Costa Rica.
• Monthly Internet connectivity allowance.
• Private health insurance for employees.
• International Health Insurance.
• Flex time and ergonomic equipment.
• Career development support.