Help Desk Specialist - Remote

Overview

The Help Desk Specialist will provide exceptional remote support to clients, ensuring timely resolution of technical needs with a customer-centric approach.

In Short

• Provide remote technical support to clients.
• Effectively articulate and address technical needs.
• Participate in after-hours emergency coverage.
• Analyze situations and make informed decisions.
• Meet performance goals established by supervisors.
• Read and follow company policies and procedures.
• Attend required company meetings.
• 1-2 years of Help Desk Support experience required.
• Tech savvy with knowledge of office automation products.
• Customer-oriented and cool-tempered.

Requirements

• 1-2 years of Help Desk Support experience.
• Tech savvy with working knowledge of office automation products.
• A+ Certification highly desired or must obtain within 120 days.
• Good understanding of computer systems and mobile devices.
• Ability to diagnose and solve basic technical issues.
• Proficiency in English and excellent communication skills.
• Experience with Mac is a plus.
• Ability to multitask and stay organized.
• Ability to perform well under pressure.
• Works with minimal supervision.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including health and retirement plans.
• Ongoing professional development opportunities.
• Collaborative and supportive work environment.
• Opportunity to work with cutting-edge technologies.