Help Desk Specialist - Remote

Overview

We are looking for a skilled help desk specialist to provide fast and effective support to our clients.

In Short

• Responding to client support queries.
• Providing support in person, over the phone, or via remote access.
• Diagnosing issues with computer software, peripherals, and hardware.
• Running software diagnostic tools and physically inspecting hardware systems.
• Talking to clients through basic problem-solving processes.
• Providing basic computer training.
• Installing and upgrading hardware and software systems.
• Writing training manuals.
• Following up with clients.
• Completing support tickets.

Requirements

• Bachelors degree in computer science, information technology, or a similar field.
• 3+ years working as a help desk specialist.
• Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors.
• Knowledge of computer software systems, including databases, office applications, and operating systems.
• Excellent analytical and diagnostic skills.
• Advanced knowledge of help desk software and remote-access systems.
• High-level communication skills.
• Ability to troubleshoot complex hardware and software issues.
• Patience and understanding.

Benefits

• Fast and effective support experience.
• Opportunity to work remotely.
• Engagement with clients.
• Skill development in troubleshooting.
• Experience in a dynamic work environment.