French Speaking Electronics Support Specialist - Remote

Overview

Patrique Mercier Recruitment is excited to present a rewarding opportunity for a French Speaking Electronics Support Specialist – Remote in Greece. We are committed to connecting talented professionals with leading companies, and in this role, you will play a vital part in providing exceptional technical support to our French-speaking clients. You'll assist customers in troubleshooting issues, managing inquiries about their electronic products, and ensuring overall customer satisfaction. If you're passionate about technology and customer service, we invite you to join our dynamic team and make a difference from the comfort of your own home!

In Short

• Deliver high-quality technical support to French-speaking customers regarding a variety of electronic products.
• Troubleshoot and resolve hardware and software issues promptly and accurately.
• Maintain effective communication with customers to identify their needs and provide appropriate solutions.
• Document all customer interactions and resolutions in the company's ticketing system.
• Assist customers with installation, configuration, and usage guidance of electronic devices.
• Collaborate with internal teams to communicate customer feedback and recommend improvements.
• Create and update helpful documentation and resources to enhance customer experience.

Requirements

• Fluency in French and English.
• Experience in technical support or customer service.
• Strong problem-solving skills.
• Knowledge of electronic products and troubleshooting techniques.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.

Benefits

• Work from home flexibility.
• Opportunity to work with a dynamic team.
• Professional development opportunities.
• Competitive salary and benefits package.