Spanish Speaking Customer Happiness Specialist - Remote

Overview

Patrique Mercier Recruitment FR is a leading recruitment agency that specializes in connecting talented individuals with outstanding job opportunities across Greece. We are excited to announce an opening for a Spanish Speaking Customer Happiness Specialist, a vital position that focuses on enhancing the customer experience for our Spanish-speaking clientele.

In Short

• Serve as the primary liaison for Spanish-speaking customers, offering support via phone, email, and live chat.
• Ensure customer satisfaction by promptly addressing questions and resolving any issues that may arise.
• Maintain accurate records of customer interactions and feedback in the CRM system.
• Proactively identify areas for improvement in customer experience based on insights from interactions.
• Coordinate with various departments to implement solutions that foster a positive customer environment.
• Stay informed about products and services to provide knowledgeable support to customers.
• Contribute positively to team goals and uphold the agency’s commitment to customer happiness.

Requirements

• Fluent in Spanish and English.
• Strong communication and interpersonal skills.
• Experience in customer service or related field.
• Ability to work in a team-oriented environment.
• Proficiency in CRM software.
• Problem-solving skills and attention to detail.

Benefits

• Competitive salary.
• Opportunity for professional growth.
• Supportive team environment.
• Flexible working hours.
• Health and wellness benefits.