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Customer Happiness Specialist I - Remote

Posted 6 days ago
Customer Service
Full Time
Worldwide
$38,528 - $58,000/year

Overview

As a Customer Happiness Specialist I at MyFitnessPal, you will provide exceptional customer support and contribute to the team's mission of helping individuals improve their health through better food choices.

In Short

  • Provide best in class customer support
  • Follow outlined team workflows and learn basic troubleshooting
  • Address tech support and other customer concerns via email
  • Escalate trending issues to ensure prompt resolution
  • Aiming to average 80+ cases per 8 hour day
  • Test features in development and provide feedback

Requirements

  • 0-2 years in customer service
  • Ability to work independently
  • Typing speed of 60+ words per minute
  • Excellent writing skills
  • Familiar with CRM systems like Zendesk and Salesforce
  • Basic computer and smartphone knowledge
  • Flexible schedule including weekends and evenings
  • Ability to learn quickly and adapt to change
  • Team-oriented attitude
  • Dedication to customer satisfaction

Benefits

  • Comprehensive healthcare benefits
  • Annual performance bonus
  • 401(k) plan with employer match
  • Flexible time-off policy
  • Volunteer days off
  • Mentorship program
  • Monthly wellness and technology allowances
  • Paid maternity and paternity leave
  • Access to MyFitnessPal Premium
  • Competitive medical, dental, and vision benefits
MyFitnessPal logo

MyFitnessPal

MyFitnessPal is dedicated to improving health through better food choices, providing users with tools and resources to achieve their weight management goals. The company fosters innovation and leverages the latest technologies to enhance user experience, supported by a diverse team of technologists who develop mobile and web applications, maintain the world's largest nutrition database, and utilize advanced data science and AI/ML techniques. MyFitnessPal values collaboration, mentorship, and personal growth, creating a supportive environment that champions inclusivity and well-being for its employees.

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