Customer Happiness Specialist - Remote

Overview

At Atlan, we’re changing the way organizations handle data chaos by providing an active metadata platform that enhances collaboration and clarity. We empower teams across various industries to unlock the full potential of their data.

In Short

• Take ownership of customer issues and follow up on their status.
• Analyze root causes of customer problems to prevent recurrence.
• Manage service levels and address urgent issues quickly.
• Coordinate with multiple teams during major incidents.
• Work closely with developers to resolve technical issues.
• Enhance product quality by collaborating with CS and Engineering teams.
• Use logs and metrics to gauge system health and debug issues.
• Craft user-facing communication and documentation.
• Translate user feedback into well-scoped requirements.
• Build processes to scale customer support.

Requirements

• Experience in a B2B SaaS organization.
• Understanding of data and software markets.
• Proven ability to troubleshoot software and resolve issues.
• High rate of learning and natural curiosity.
• Excellent problem-solving and documentation skills.
• Familiarity with programming languages like PHP, Java, or Python.
• Operational support experience.

Benefits

• Ownership from Day One on impactful projects.
• Limitless opportunities for growth.
• Access to a global data community.