Customer Care Specialist I - Remote

Overview

As a Customer Care Specialist I, you will assist customers via phone, email, or chat, providing solutions and support to enhance their experience.

In Short

• First point of contact for customers, assisting with inquiries and requests.
• Identify customer needs and recommend suitable products or services.
• Process orders and manage changes efficiently.
• Ensure customer information is secure and confidential.
• Educate customers about products and services.
• Maintain detailed records of customer interactions.
• Make outbound calls as necessary.
• Escalate complex issues to supervisors.
• Contribute to team success and maintain a positive work environment.

Requirements

• A high school diploma or GED.
• 0-2 years of experience in customer service or related fields.
• Strong multitasking and attention to detail.
• Excellent communication and interpersonal skills.
• Basic computer proficiency.
• A customer-first attitude.

Benefits

• Opportunity to grow and develop in a team environment.
• Supportive workplace culture that celebrates diversity.